Refund Guarantee

Return Policy

We want nothing more than for our customers to feel they receive quality products and high-quality service. After the receipt of your order, we offer a 90-day refund policy on any product damaged upon arrival or unused items. Return the merchandise to us within 90 days of your original receipt of the order. The following terms must be met:

  • The products must be returned in new, resalable condition.
  • You must include all packaging materials.
  • You must pay for any return shipping expense.
  • No service charge for exchange unless the same item is sent back to exchange more than once. $5.0 shipping and handling charge will be assess for each exchange after the first one.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

After the 90-day return period ends, we try our best to provide as much assistance as possible with any manufacturer defect problems that may arise. We value your business, and always try to work out the best possible solution to issues on a case-by-case basis. We strive to be as reasonable and fair as possible and hope our customers reciprocate.

Wrong or Missing Order Item Claims

If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to support@minimaltotem.com alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.

Refunds & Store Credit

We are unable to issue refunds to any form of payment other than the original credit/debit card used to make your purchase. We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund. Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.

Please note: we cannot process return or refund requests without proof of purchase.

Non-returnable & Final Sale Items

All clearance, final sale, or “as is” marked items are nonrefundable and ineligible for returns, refunds, or exchanges.

Our 30-day return policy does not include coverage of accidents and user errors such dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions or any misuse of products.

We do not accept returns for normal product wear and tear, for example, cosmetic blemishes or natural patina (unless otherwise stated).

Return Merchandise Authorization

To initiate a return or exchange you must obtain a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please contact customer service with your order number and the reason for your request.

Return Address

After you receive an RMA number, please return your product(s) to us within 30 days. Include information such as order number, name, address, and reason for returning the product(s).

Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. Minimal Totem is not responsible for loss or damage during transit.

Please send returns to:
Minimal Totem RMA #
526, 5/F, Ming Sang Industrial Building
19 Hing Yip Street,
Kwun Tong, Hong Kong

Please allow up to 7 business days for us to process all returns.

We reserve the right to amend, change, or modify our return policy without prior notice.

 

Size Chart

All our rings are in standard US sizes. If you have an existing ring that is a comfortable fit on your finger and doesn't slip off your knuckle, then that would be perfect to find your ring size.
Not sure what your ring size is? Don't guess - find out how to accurately measure your ring size with this easy to follow printable size chart