🌍 FREE SHIPPING WORLDWIDE

FAQS

SHIPPING

 

HOW LONG DOES SHIPPING TAKE?

Shipping time depends on the country you purchase from. Orders take 2-3 days to process before they ship.

Destination Time
United States 7-10 business days
Europe 9-12 business days
Rest of The World 9-14 business days

HOW TO TRACK MY ORDER?

A shipping confirmation email with the tracking code will be sent to your email address within 2-3 days after your order is placed.


WHY IS MY TRACKING STATUS NOT AVAILABLE?

It might be due to the fact that your order was shipped recently. Just hold on tight. It should appear in a few days.


IT HAS BEEN OVER THE AVERAGE DELIVERY TIME NOW, WHAT SHOULD I DO?

First of all, we are sorry it has taken so long. Some deliveries unfortunately are like that. Just to be sure, please check with your post office in case they failed to notify you. Also, send us an email with all the details you can provide by using the contact form.

 


ORDERING


HOW CAN I PAY ON MINIMAL TOTEM?

It's quite easy. Just proceed to checkout and choose to pay via either PayPal/All major credit and debit cards, we support Visa, Mastercard and American Express.


WHY IS MY CARD BEING REJECTED?

Your card may be rejected due to restriction of international purchases by your bank since our shop is based in Hong Kong. In this case, please check your payment settings in your online banking system or contact your bank.


HOW CAN I CANCEL MY ORDER?

If you'd like to cancel your order, send us an email at support@minimaltotem.com or contact us here. We can cancel your order as long as your items have not been shipped yet. Please note that your items might have been shipped already, but you just haven't got the notification email yet. The emails are sent out after the tracking codes are updated.


RETURN & REFUND


WHAT IS YOUR RETURN POLICY?

You are eligible for a return if the product you received is not as described. Please measure your ring size exactly to avoid any issues.


HOW CAN I GET A REFUND?

We can provide you a refund if the product is not received within 60 days or is not as described. If you do not apply for these rules, but still think you should receive a refund, please use the Contact Us page to provide more information.

How To Measure

 Minimal Totem // How To Measure Your Ring Size 1

1. Wrap a strip of paper or a piece of non-stretchy string snugly around the base of your finger. Keep in mind that your fingers will swell, and you should leave a little room for the ring.

 

Minimal Totem // How To Measure Your Ring Size 2

2. Mark the point on it where it completes the circle.

Minimal Totem // How To Measure Your Ring Size 3

3. Measure the length of the string or paper. Measure it from the beginning to the mark with a ruler or tape measure. This is the circumference of your finger.

US / CA UK / EU / AU Circumference (mm)
5 J 1/2 49.3
6 L 1/2 51.8
7 N 1/2 54.4
8 P 1/2 56.9
9 R 1/2 59.5
10 T 1/2 62.1
11 V 1/2 64.6
12 X 1/2 67.2


Please note this guide is for reference only