Once you have entered the checkout page with the items from your cart, paste/type in your discount code in the "Discount" box and hit "Apply". Please note that the code is case sensitive.
Our mission is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check and packaging. All orders are sent to our warehouse for dispatch within 24 hours after the order is placed. Our warehouse processes the orders, which takes an additional 2 - 4 days. You will receive an email shipping confirmation with the tracking number when you order ships.
United States: 12 – 20 days
International: 18 – 25 days
Tracking numbers are automatically generated when we print your shipping label during order processing. A shipping confirmation email containing the tracking number with the subject “[Minimal Totem] Your order (order number) is on the way” is then sent directly to the email address provided by you during checkout within 2 - 4 days.
Please check your email’s “spam” folders if you did not receive a tracking number.
You may also find & view all tracking information directly by logging into My Account
To track the status of your package visit USPS.com and enter your tracking number
Each country determines their own import laws and regulations, and unfortunately, we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.
Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.
All applicable customs fees, taxes, and duties are the sole responsibility of the customer. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.
If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.
The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.
If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.
We cannot be held responsible for packaged seized by customs.
For more information on customs and duties charges, please contact your local customs office.
Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes. Once an order has shipped, you must return the package to us prior to receiving a refund, buy is to bear the return shipping fees.
If you have any questions regarding your delivery or shipping, please contact email@example.com
A shipping confirmation email containing the tracking number with the subject “[Minimal Totem] Your order (order number) is on the way” is sent directly to the email address provided by you during checkout within 2 - 4 days of your order.
Please check your email’s “spam” folders if you did not receive a tracking number. You may also find & view all tracking information directly by logging into My Account if you have created an account when checkout. To track the status of your package visit USPS.com and enter your tracking number.
Yes. Orders that are shipped through USPS air mail can be delivered to a P.O. box address.
We offer a 30 day exchange or refund policy on all products. This means that you have 30 days from the day that the carrier delivers the package to you to exchange it or refund. For complete details, please review our Return Policy.
Minimal Totem guarantees that items we ship to you will be the quality, weight, size and style described herein. If any item you receive is not substantially the same as described, upon our receipt of the nonconforming item in new condition and accompanied by all documents we shipped to you with the item, at the option of Minimal Totem, we will either replace the item with an item that is substantially as described herein or refund all amounts you paid, including shipping and handling costs.
The following ring size guide is perfect for women or for men looking to purchase a ring online, that are unsure of their exact size. If you have an existing ring that is a comfortable fit on your finger and doesn't slip off your knuckle, then that would be perfect to find your ring size. Download our ring size chart here and print it out at 100%.